What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at support@kelhis.eu

Please quote your transaction reference number (Order #) and provide us with proof (image) of your order. We will be more than happy to reship you the correct item at no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us. 

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the order number and details of your purchase.

I would like to change the items ordered. What should I do?

Amending your order is allowed only prior dispatch of the order. You may contact us via email at support@kelhis.eu to request a change.

How do I add items to my cart?

To add items to your cart:

1. Navigate to the page of the item you are interested in and then choose your preferences. When you click the “add to cart” button, you will be brought to your “shopping cart” page.
2. Enter the quantity of the item that you would like to order using the “quantity:” field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the “cart” icon located on the top of the website page. Once you click on this icon, you can easily change the quantity number you want to purchase any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “remove” link to the bottom of the quantity listing.

How do I remove items from my cart?

First, click on the “cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “remove” link to the bottom of the quantity list. This will automatically remove the item and have the page refresh to have your changes reflected.

How do I change the quantity of a particular item in my cart?

First, click on the “cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “quantity” field for this item and type in the quantity desired. Once you do this, the quantity and associated amount (if applicable) will be automatically updated and reflect the correct amount for both the quantity and the cost located on the right side of your screen.

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer.

What are your payment options?

We accept three types of major credit cards (MasterCard, Visa & American Express).

How do I use a discount code?

To use a promotional code, please follow these steps:

1. Choose the item you want to order and then click the “Proceed to checkout” button.
2. You will then be transferred to our Cart page.
3. You will see a “Have a promo code?” text on the rightmost part of the page.
4. You need to click it and input the discount code and then click “Add”.

You need to verify if the discount has been applied and is valid by seeing it applied to the breakdown listed above.

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 2-4 business days of the order being placed. Shipment will arrive in between 7-30 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize if a shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service. 

How can I track my order?

Most standard shipments are not tracked. Trackable deliveries are available with Trackable Shipping for an additional cost. When you go through the checkout process, you can see what options are available.

What are your shipping rates?

A shipping rate may vary depending on the carrier chosen and usually, it’s fixed for all the destinations worldwide.

Which countries do you ship to?

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make the necessary changes to your order. To know more about our destination listings, contact us via support@kelhis.eu

How can I change my shipping address?

Changing of address is only allowed prior dispatch of the order. You may contact us via email at support@kelhis.com to request a change.

Can I deliver to another address, other than my card billing address?

Yes, it is possible. 

What is your Return & Exchange Policy?

Please refer to our return policy relating to returns.

Our customer service is open 24/7. We will reply to your inquiry as soon as possible. 

How to return an item?

You may contact us at our support channel support@kelhis.eu for more information.

What is your cancellation policy?

Cancellation of the order is only allowed prior dispatch of the order. You may contact us via email at support@kelhis.eu to request a change.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). 

The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (secure sockets layer) protocol.

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

Should you encounter any difficulties, please feel free to contact our customer service department by sending us an email at support@kelhis.eu